Last Updated: 31-12-2025
This Privacy Policy explains how Jewelsy (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, shop with us, or contact us (together referred to as the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, or legal requirements.
Whenever we make updates, we will revise the “Last Updated” date at the top of this page.
2. Information We Collect
A. Information You Provide
We collect personal information that you directly share with us, including:
Name
Email address
Phone number
Billing and shipping address
Order and purchase details
Account login details (if you create an account)
Messages or information shared with our customer support
You may choose not to provide certain information; however, this may limit your ability to use some features of our Services (such as placing an order).
B. Information Collected Automatically
When you browse our website, we may automatically collect certain information, such as:
Device information (mobile, desktop, browser type)
IP address
Pages viewed, time spent, and interactions on our website
Navigation patterns and clicks
We use cookies and similar tracking technologies to ensure smooth website functionality and to understand user behaviour.
C. Information from Third Parties
We may receive information from trusted third-party partners, including:
Payment partners (to confirm payment status)
Shipping and logistics partners (to update delivery status)
Website platforms
Marketing partners (if you interact with our advertisements)
All third-party information is handled in accordance with this Privacy Policy.
3. How We Use Your Information
A. Providing and Improving Our Services
We use your information to:
Process payments and orders
Ship products to you
Manage your account
Improve website performance and customer experience
B. Communication
We may use your information to:
Send order confirmations and delivery updates
Respond to customer support queries
Share important service-related notifications
C. Marketing (With Your Consent)
With your consent, we may send promotional emails, product launches, or special offers.
You can unsubscribe at any time using the link provided in our emails.
D. Security, Fraud & Legal Protection
We may use personal information to detect, prevent, or investigate fraud, misuse, security incidents, or unlawful activity, and to comply with applicable legal obligations and law enforcement requests.
4. Cookies
We use cookies to:
Keep our website running smoothly
Remember your preferences
Improve your shopping experience
Understand how visitors interact with our website
You can disable cookies through your browser settings; however, some features of the Services may not function properly without them.
5. Advertising & Analytics
We may use trusted third-party tools such as Google Analytics, Meta (Facebook/Instagram), to understand customer behaviour, improve our Services, and show relevant advertisements.
These partners may collect limited usage data in accordance with their own privacy policies.
6. When We Share Your Information
We may share your personal information with:
Service providers (payment processors, IT support, hosting platforms, email services)
Delivery and logistics partners (to fulfil orders)
Marketing partners (to show relevant advertisements)
Legal or regulatory authorities, when required by law
We do not sell your personal information.
7. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that transaction.
We will ensure that any transferred data remains protected in accordance with this Privacy Policy.
8. User-Generated Content
If you choose to post reviews, comments, or other content on our website or social platforms, this content may be publicly visible.
Please avoid sharing sensitive personal information in public areas.
9. Third-Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing information.
10. Children’s Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will promptly delete it.
11. How We Protect Your Information
We use reasonable technical and administrative safeguards to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
12. Data Retention
We retain your personal information only for as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Maintain business and accounting records
13. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your data
You can exercise these rights by contacting us using the details below.
Appeal Rights
If we are unable to fulfil your privacy request, you may reply to our response to request a review or clarification. We will reassess your request in accordance with applicable laws.
Authorized Agent
You may appoint an authorized agent to submit privacy-related requests on your behalf. We may require verification of authorization before processing such requests.
14. Complaints
If you have concerns about how we handle your personal information, please contact us directly.
You may also lodge a complaint with your local data protection authority if applicable.
15. International Users
Your information may be stored or processed outside your country of residence.
We use appropriate safeguards to protect personal information involved in international data transfers.
Contact Us
For any questions, concerns, or privacy-related requests, please contact us at:
📧 support@jewelsy.store
🏢 India